WORDS: Jeff Maddox PHOTOS: Trudy Quelch & Marc Cook
Reader Joe Ryan writes: “Six years ago, I was stationed in Germany and got a used BMW. I was shocked when I brought in my $4,000 GS for maintenance and the dealership offered me my choice of a new R1200GS, R1200RT, or K1300S as a loaner bike. I’m back home now with a new GS Adventure. When I brought it in for its first service, I got a look like I had just escaped a padded room when I asked about a loaner. I’ve also asked about test riding a couple of bikes at dealerships where I’ve ridden up on my $21,000 bike with my quality lid and jacket and received a similar response. What’s the difference here?”
There are important financal and cultural differences between European and American dealerships. For us, motorcycling is more of a hobby, where it’s likely to be a main or sole form of transportation in Europe. With those differences come opposite approaches.
1. My dealership offers test rides on used bikes and a select number of new “demo” bikes in stock. The odds are better of getting a test ride if you arrive on a motorcycle, carry a valid license with the proper endorsement, and bring your own helmet. The dealership sees you have the ability to ride, can operate a motorcycle, and can then proceed with a test ride. We have actually had someone wanting a test ride without having ridden before. Not all dealerships offer test rides due to insurance restrictions—again, another difference between here and Europe—and inventory availability. So you know, the new motorcycles we have on our sales floor aren’t serviced, and it can take up to three hours to get one ready to ride. Also, with certain models, we may have only one in stock. We’re going to be careful with it.
2. Not every dealer offers loaner bikes while you wait on service. The reasons can range from insurance restrictions, inventory size, or weather conditions. Putting the customer on a newer “step-up” model to entice you to buy is one reason dealers offer a loaner while you wait, and it often works well when selling new bikes. But not every dealer can do this. It would be great if they did, but it’s the nature of the business that they don’t.